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Help Centre

Straight answers on deliverability, compliance and how campaigns actually perform. Written to be useful whether or not you are a client.

Getting started

How long before cold email produces results?A realistic timeline for cold outreach, from first replies to consistent pipeline, and why judging it too early is the common mistake.Can I upload my existing contact list?How to bring your own contacts into Leadhaus, which formats are supported, and the checks applied before anything is sent.

Deliverability

Why are my cold emails going to spam?The common reasons cold email lands in spam, from sender authentication and domain age to volume and content, and what actually fixes each one.What is email warm up and do I need it?What warming a mailbox actually means, how long it takes, why skipping it damages your domain, and how Leadhaus handles it for you.SPF, DKIM and DMARC explained in plain EnglishWhat the three email authentication records actually do, why Gmail and Microsoft now require them, and what happens if they are wrong.How many cold emails can I safely send per day?Safe daily sending limits per mailbox, why volume spikes damage reputation, and how to scale output without burning domains.Why do my emails land in the Gmail Promotions tab?What sends mail to Promotions rather than the Primary inbox, and the changes that reliably move it back.What is a good bounce rate and how do I fix a high one?The difference between hard and soft bounces, what rate is acceptable, and what a high bounce rate is telling you about your data.

Compliance

Is cold email legal in the UK?A plain answer on UK GDPR, PECR, legitimate interest, and what makes B2B cold email lawful. Includes what is not permitted.

Your campaigns

What is a good reply rate for cold email?Realistic benchmarks for open, reply and positive reply rates in B2B cold email, and which number actually matters.What makes a cold email subject line work?What actually gets cold emails opened, why clever subject lines underperform, and the patterns that trigger spam filters.Where do Leadhaus leads come from?The public and legitimate sources behind every Leadhaus contact, how freshness is maintained, and why lists are never resold.What happens when someone replies to a campaign?How replies are routed, what happens to unsubscribes and out of office messages, and what you need to do.

Billing and account

How does Leadhaus billing work?Fixed monthly pricing, what is included, the three month minimum term, and what happens if a payment fails.How do I cancel, and what happens to my data?How to cancel a Leadhaus subscription, the notice required, and how to get a full export of your contact database.

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Ask us directly and you will get a straight answer from a person, whether you are a client or still deciding.