Billing and account
How do I cancel, and what happens to my data?
Cancelling is straightforward and you take your data with you. Every contact generated for your business belongs to you.
How to cancel
After the three month minimum term, give thirty days written notice through your account settings or the contact page. Campaigns continue through the notice period, so you receive the service you have paid for.
No refunds are issued for partial months following cancellation.
Getting your data out
On cancellation you receive a clean export of your entire contact database at no charge. That includes contacts we generated and any you imported, along with engagement history.
There is no retention hostage taking here. It is your data.
What we keep and why
We retain a copy only for bounce suppression and audit compliance as required under UK law. It is never reused for another client and never sold.
Anyone who unsubscribed stays on the global suppression list permanently, which is a legal requirement as well as the right thing to do.
Still stuck, or want to know how this applies to your business? Ask us and a person will answer.
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